The Care and Crisis Help Line
The Care and Crisis Helpline is a program of the Orleans and Genesee County's Mental Health Departments. It is a free and confidential, 24/7 crisis helpline answered by skilled “listeners.” It provides a safe and non-judgmental source of support for individuals in any type of crisis.
The Department of Social Services provides a wide variety of human services and financial assistance to assist families and individuals to achieve self-sufficiency and strengthen family life. May is Foster Care Month. We are always in need of foster parents. For more information Click Here.
The Department employs approximately 90 individuals assigned to the following divisions:
School District Transportation Contact for Foster Care Placements
Hotline Phone Numbers:
Tom Kuryla, Commissioner
14016 Route 31 West
Albion, New York 14411
Phone: (585) 589-7000
Fax: (585) 589-7479
YOU WILL NEED TO CONTACT THE EXCHANGE WITH THE TELEPHONE NUMBER LISTED ON YOUR RE-CERTIFICATION LETTER OR RETURN TO THE CAC OR NAVIGATOR THAT ASSISTED YOU WITH THE APPLICATION PROCESS ORIGINALLY.
ORLEANS COUNTY DSS IS ONLY ABLE TO ASSIST THOSE INDIVIDUALS THROUGH RE-CERTIFICATION THAT WE ORIGINALLY ASSISTED WITH SUBMITTING AN ORIGINAL APPLICATION THROUGH THE EXCHANGE PORTAL.